Twilio Portfolio | Scopic

Action Against Hunger

anoy.dey — Wed, 12 Jun 2024 10:39:59 +0000

Action Against Hunger

Streamlined Communication for Global Impact

An Advanced 9-1-1 Eco System to Expand Your ImpactA Twilio Flex Solution for Efficient Feedback Management

The Challenge

Action Against Hunger, dedicated to combating hunger and malnutrition, operates globally to provide emergency aid and sustainable solutions to hunger. With a mission to save lives and build resilient communities, they required a robust platform to manage feedback from various channels effectively.

The Vision  

The goal was to develop a unified communication system to handle feedback from live calls, SMSs, voice messages, WhatsApp, and emails. This system is needed to ensure that all feedback is promptly and accurately routed to the appropriate departments, streamlining the feedback process and improving response times. Action Against Hunger’s extensive work in nearly 50 countries underscored the need for an efficient communication system to support their efforts.

The Scopic Solution

Scopic collaborated with Action Against Hunger to develop a Twilio Flex platform tailored to their needs. This platform supports multi-channel communication, allowing the head office to efficiently handle feedback from various sources. Built with Azure, JavaScript, Node.js, React Native, ReactJS, and Twilio, it ensures a robust and scalable solution.

The platform features centralized feedback management, real-time handling, and efficient routing, ensuring every piece of feedback reaches the appropriate destination promptly. This solution significantly enhances the organization’s ability to manage and respond to feedback, improving overall communication and operational efficiency.

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Skills Involved:

Azure Javascript Node.JS React Native ReactJS Relay App Development Software Development Twilio

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MD Ally

Ammar — Wed, 08 Mar 2023 11:41:40 +0000

MD Ally 

Real-Time Telehealth Support for Non-Critical Patients 

An Advanced 9-1-1 Eco System to Expand Your Impact

The Challenge

There are millions of non-emergency calls made to 911 each year. This puts a lot of pressure on dispatchers and amounts to longer response times and higher emergency service costs.  

Additionally, sorting through the high-risk and less critical cases is challenging for dispatchers, reducing their productivity and efficiency. MD Ally is a public safety telehealth solution that enables dispatchers and first responders to connect non-emergency callers to telehealth and local community resources. 

The Vision

MD Ally partners with Public Safety to provide telehealth support to non-critical patients that reach out to 9-1-1 services. The platform gives them easy real-time access to all the resources and services they need. MD Ally also offers live conference calls with audio and video, where patients can talk to a physician, pharmacy, or any other party that can help provide better care. 

The Scopic Solution

Scopic helped create the MD Ally application and implement Twilio video, audio, and interactive voice response features. Other areas we helped with:  

Encounter notes and documentation for tracking vital patient information 
Easy audio, video, and follow-up calls with patients 
Escalating issues to 9-1-1 services 
Adding a translator, pharmacy, or other parties to the encounter 
IVR system to help patients or EMT services get directed to the correct line
SMS notifications for patients and providers
File and photo upload so patients and EMTs can share relevant files or photos

Skills Involved:

React Ruby On Rails Twilio

Web App Development

Web App

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ECS Clinical

Maksim Lezginov — Mon, 13 Feb 2023 10:39:45 +0000

ECS Clinical 

Provide Exceptional Patient Care through Real-Time Collaboration

The Ultimate Solution for Secure and Affordable Cloud-Based Communication 

The Challenge

Clinical professionals work in a fast-paced, stressful environment where effective communication is critical. To provide exceptional patient care, clinicians need a convenient communication system where they can collaborate and give each other real-time updates, whether they’re located in different facilities or just across the hall.

The Vision

ECS Clinical Messenger is a chat application designed with healthcare users in mind. The app provides secure and affordable cloud-based communication, consultation, and collaboration across the enterprise. This way, clinician teams can quickly and easily collaborate in real-time, regardless of their location.  

The Scopic Solution

Scopic’s experts developed the ECS Clinical Messenger app to enable professionals from across the industry to communicate through chat, voice, SMS, or video. The secure cloud-based technology was designed with all HIPAA compliance requirements in mind. Besides that, the app has: 

Zero footprint – you don’t have to install anything 

End-to-end encryption 

Flexible contact searching feature 

Group collaboration feature 

Validated contact information for all users  

Smartphone compatibility: communicate from anywhere  

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Skills Involved:

AWS Express.JS MongoDB Node.JS React Redux Twilio

Responsive Design Responsive Development UI Design UX Design Web App Development Web Design

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Find Uniquely

Ammar — Tue, 23 May 2023 17:19:10 +0000

FindUniquelyU

Allowing Experts to Share Their Knowledge with the World

Where Students Can Learn About Their Interests at an Affordable Price

The Challenge

With thousands of different programs, workshops, and webinars, it could be difficult to understand which learning materials will be most useful for you. But one thing is undeniable – getting information straight from the source and being able to interact with industry experts always beats pre-recorded lessons.

The main concern – a more personalized approach usually comes at a greater cost. But not at FindUniquelyU.com.

The Vision

FindUniquelyU is a global platform where members can join an open-minded and safe environment to deepen their knowledge about a certain topic or hobby. All this is done in small, interactive workshop groups where students can ask questions and get insights straight from the workshop instructors. 

Additionally, you get to interact with the course creators at only a fraction of the cost of working with them 1-on-1. 

The Scopic Solution

To create a seamless learning platform, FindUniquelyU collaborated with Scopic. We integrated advanced features like:

Workshop browsing and purchase

Live workshops with recorded sessions

Events calendar

U-Classroom space for U-Instructors

Campus store

All this adds to the unique experience FindUniquelyU offers its great community of creators and students.

Skills Involved:

Laravel PHP Stripe Twilio WordPress

Web App Development

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Compass Adjusting Services

Ovi — Thu, 20 May 2010 15:58:06 +0000

Compass Adjusting Services

Hire qualified talent through simple, data-driven processes

Simple and essential.

The Recruitment Challenge Summarized

Hiring can become a very difficult task for enterprises and the human resource department. First, narrowing down your candidate pool is quite tiresome. There is a big number of applications, emails, and CVs you have to centralize in one folder, and then go through each one of them. Second, it is very time-consuming. Hiring teams want to recruit as fast as possible since having vacant positions is costly and delays company operations. The insurance industry, with a large retirement movement underway and an already high demand in professionals, is definitely on the lookout for ways to streamline hiring processes.

The Vision Behind the App

Compass Adjusting Services handles daily catastrophe claims throughout the continental United States. On a daily basis, the company is in search of top-level field adjusters, claims examiners, and management who seek to enrich their careers by joining the industry’s premier claims team.

Compass Adjusting Services aimed to streamline hiring processes in the client company and contacted Scopic to work together on a solution.

The Scopic Solution

Scopic developed Property Insurance Adjuster Management Portal, a responsive web application. It is dedicated to the company’s daily activities which include:

Insurance adjustment

Responsive design

Work coordination

Searching function

Sending notifications

And more!

Skills Involved:

Google Marker Clustering MERN Node.JS Office 365 React React Semantic UI SaaS Twilio Responsive Design UI Design UX Design

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Let’s work together to turn your ideas into reality

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Bellevue and Seattle Home CRM Dialer Integration

Ovi — Mon, 21 May 2012 14:38:25 +0000

Bellevue and Seattle Home CRM Dialer Integration

Build a smarter communication service within your application

A smart and affordable CRM solution.

The Challenge Summarized

Phones greatly affect the daily communication of sales and customer service professionals. Handling sales and customer service over the phone with a CRM that isn’t integrated with a dialer, could result in lost leads and sales. The biggest performance improvement you could make to address this issue is using dialer CRM integration with a real multi-mode dialer.

The Vision Behind the App

The company envisioned a way to improve Bellevue and Seattle Home CRM’s functionalities. They aimed to increase user satisfaction by making their CRM platform easily accessible and flexible. Their upgrade sought to involve:

Easy calls
Cheap services
Higher flexibility
Text automation

After becoming familiar with Scopic’s experience on the matter, they decided to trust us with the new implementation.

The Scopic Solution

Scopic extended the Client’s existing CRM platform by implementing a PowerDialer module. Using Twilio cloud communications platform services, we added module communications functionality such as Voice, SMS, and Call forwarding. The UI/UX was implemented using the latest technologies, leveraging popular layout frameworks and a modern visual approach. The dialer UI was rendered as a popup dialog on the screen.

Skills Involved:

CakePHP CRM Javascript JQuery Twilio Responsive Design

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Kreo

Ovi — Fri, 13 Nov 2015 20:15:11 +0000

Kreo

Connecting your peers to your ideas

The Challenge

While different communication means are widely available today, many companies, including Scopic, still opt against using third-party tools. Effective internal communication allows for easy collaboration and sharing of ideas over chats, calls and video conferences. In addition, a branded company communication tool ensures the security of both company and client data, keeping all the correspondence within the organization.

The Vision

Our CEO Tim Burr, wanted to create a VoIP communication tool that would be developed with custom features by Scopic themselves. He wanted to have an application that would allow for group chats, one-on-one conversations, video/audio calls along with the option of screen sharing.

The Solution

Kreo was created by the Scopic team as a VoIP communication tool that’s similar to Skype. It was custom developed to ensure seamless and secure communication among Scopic employees around the world. Built with third-party chat engine Pubnub and call servicer Twilio, the app supports both one-on-one and group chats, voice and video calls, and screen-sharing. It also features an exclusive set of animated emojis to help users demonstrate reactions.

Scopic teams currently use Kreo for internal discussions; future versions of the app will see the inclusion of clients and other external parties. This app provides our workforce with a more streamlined and secure communication workflow.

Skills Involved:

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A software development and digital marketing company to turn your ideas into reality.

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Interview Focus

Ovi — Mon, 05 Oct 2015 16:47:44 +0000

Interview Focus

Equipping candidates with the skills they need to succeed in an interview.

Find, prepare and nail the interview for your dream job.

The Challenge

The job market is competitive and trying to stand out in an interview when you’re up against many other candidates can be daunting. Because of this many job seekers are on the lookout for guidance and interview support. It is not always easy though, to find the perfect place to improve and work upon critical skills that can make the difference between failing and nailing an interview.

The Vision

The creators of InterviewFocus know how challenging it can be to excel in an interview, so they aspired to share their knowledge and help people improve their interview skills. They wanted to create a web application full of useful resources and guidance, as well as increase engagement with their target audience and empower more individuals to get their dream jobs.

The Scopic Solution

InterviewFocus turned to Scopic to build their custom cloud-based web application platform. The app provides an innovative job interview simulation that includes 12-15 industry specific questions. Our team of web developers leveraged computer vision, real-time media streaming, speech recognition software, video processing and video chat room technology to provide users with a realistic interview experience. The application also offers an evaluation of the user’s soft skills based on their engagement level and speech rate.

We focused greatly on the system design and usability to exhibit unique software technology with a user-friendly interface. The InterviewFocus web application enables the buying and scheduling of one-on-one consultations, in order to gain more personalized feedback from a specialized coach. And to provide admin users with a detailed overview of all user communication channels, financial and statistical reports, and coupon functionalities, an administration panel was built into the system too.

Skills Involved:

IBM Speech recognition MERN Node.JS React SaaS Speech Recognition Stripe Twilio Video WebRtc WooCommerce Ad Campaigns Copywriting Media Outreach SEO (Search Engine Optimization)Social Media Marketing

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Twilio MMS POC

Ovi — Sat, 13 Dec 2014 18:12:05 +0000

Twilio MMS POC

Easy-to-use message distribution tool

Fast. Implementable. Intuitive.

The Communications Application Challenge

Workflows are internal systems that help optimize many digital processes. The challenge is to create tools that can be easily integrated with existing programs and operating systems.

The Vision Behind the App

The company behind Twilio MMS POC envisioned a Twilio-based workflow used in the construction field that allows users to send MMS messages with videos and photos to a Twilio phone number. The goal of the app was to connect channels, backends, and orchestrate interactions with a stateful visual workflow builder. With this idea in mind, the company reached out to Scopic to begin developing the app.

The Scopic Solution

Upon sending a message with Twilio MMS POC, it’s distributed to a list of predetermined phone numbers of EHS Directors. Afterwards, when an EHS Director responds to the text, another SMS notifies all other directors that a ticket has been opened and a Director has been assigned. Finally, when the issue is solved, the director in charge sends a final message notifying all other directors that the ticket was solved. Being involved in the discovery, planning, implementation, and testing phases of the project allowed the Scopic team to successfully develop this MMS workflow for the existing application builder Twilio Studio.

Skills Involved:

AWS Lambda MMS SMS Twilio Cross-Platform Development

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Twilio Portfolio | Scopic

Action Against Hunger

Action Against Hunger

Streamlined Communication for Global Impact

An Advanced 9-1-1 Eco System to Expand Your ImpactA Twilio Flex Solution for Efficient Feedback Management

The Challenge

The Vision

The Scopic Solution

Skills Involved:

Other Projects

Have an idea you’re looking to explore?

Solutions Page Form

MD Ally

MD Ally

Real-Time Telehealth Support for Non-Critical Patients

An Advanced 9-1-1 Eco System to Expand Your Impact

The Challenge

The Vision

The Scopic Solution

Skills Involved:

Other Projects

Have an idea you’re looking to explore?

Solutions Page Form

ECS Clinical

ECS Clinical

Provide Exceptional Patient Care through Real-Time Collaboration

The Ultimate Solution for Secure and Affordable Cloud-Based Communication

The Challenge

The Vision

The Scopic Solution

Skills Involved:

Other Projects

Have an idea you’re looking to explore?

Solutions Page Form

Find Uniquely

FindUniquelyU

Allowing Experts to Share Their Knowledge with the World

Where Students Can Learn About Their Interests at an Affordable Price

The Challenge

The Vision

The Scopic Solution

Skills Involved:

Other Projects

Have an idea you’re looking to explore?

Solutions Page Form

Compass Adjusting Services

Compass Adjusting Services

Hire qualified talent through simple, data-driven processes

Simple and essential.

The Recruitment Challenge Summarized

The Vision Behind the App

The Scopic Solution

Skills Involved:

Other Projects

Have an idea you’re looking to explore?

Bellevue and Seattle Home CRM Dialer Integration

Bellevue and Seattle Home CRM Dialer Integration

Build a smarter communication service within your application

A smart and affordable CRM solution.

The Challenge Summarized

The Vision Behind the App

The Scopic Solution

Skills Involved:

Other Projects

Have an idea you’re looking to explore?

Kreo

Kreo

Connecting your peers to your ideas

The Challenge

The Vision

The Solution

Skills Involved:

Other Projects

Have an idea you’re looking to explore?

Interview Focus

Interview Focus

Equipping candidates with the skills they need to succeed in an interview.

Find, prepare and nail the interview for your dream job.

The Challenge

The Vision

An Advanced 9-1-1 Eco System to Expand Your ImpactA Twilio Flex Solution for Efficient Feedback Management

The Vision  

MD Ally 

Real-Time Telehealth Support for Non-Critical Patients 

An Advanced 9-1-1 Eco System to Expand Your Impact

ECS Clinical 

The Ultimate Solution for Secure and Affordable Cloud-Based Communication 